Thank you for using the Hiromatsu online shop. We have compiled the information below to help you use the shop comfortably.
Payment Method
Bank transfer
After the automated email, we will send you an order confirmation email.
Please check the details before making the transfer.
Once we have confirmed your payment, we will notify you by email.
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[Financial institution name] Fukuoka Bank [Branch name] Okawa Branch [Account type] Regular [Account number] 1448031
[Account name] Hiromatsu Mokkou (Ka
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*When making a transfer, please include the [order number] listed in the order confirmation email in front of the name of the account holder.
Example: 1234567 Hiromatsu Taro *If the name on the order differs from the name on the remittance, please be sure to contact us.
*Bank transfer fees must be borne by the customer.
*Once we have confirmed your payment, we will secure the inventory, arrange for shipping, and begin production of the made-to-order products.
*If we are unable to confirm your payment within two weeks, your order will be cancelled. Thank you for your understanding.
Credit card payment
The following credit cards are accepted:
We also use a security system called SSL.
All of your sensitive credit card information is encrypted and transmitted.
In addition, as a measure to prevent fraudulent use, we have introduced identity authentication using a security code.
《Credit card companies available》
- VISA
- MASTER
- American Express
- JCB
- Diners Club
- Discover
*Payments can only be made in one lump sum.
*Once your order has been processed, we will secure the inventory, arrange for shipping, and begin production of the made-to-order product.
*The card charge date will be the date based on the membership terms of each credit card company. Please note that the payment will be taken when we confirm your order. Please note that the order date and the payment date are not necessarily the same day.
Shopping Loan
After we send you an order confirmation email, we will prepare the loan application email and send it to you.
Please check the details and then proceed with the application process.
Once we have confirmed the procedure and completed the review, we will notify you by email.
<Features of Shopping Loans>
- You can choose from one-time payment, installment payments, bonus payments, and bonus payments.
- If you choose to pay in installments, you can pay in up to 12 installments with no interest or fees.
- Monthly payment amounts can also be tailored to suit your repayment plan.
- You can simulate your repayment plan on screen.
*If your application is rejected, we will contact you again with payment instructions.
*Once the loan application has been reviewed, we will secure inventory, arrange for shipping, and begin production of made-to-order products.
*If we are unable to confirm your application within two weeks, your order will be cancelled. Thank you for your understanding.
Shipping method and shipping fee
Furniture Delivery
Limited to regular delivery within Japan.
About furniture
This delivery includes unpacking, assembly, installation, and collection of packaging materials. On the day of delivery, please instruct the driver on where to place the furniture.
About delivery schedule
- Delivery will take approximately 7 to 10 days from the time of shipment.
About shipping fees
Shipping costs vary depending on the size of the product and the delivery area.
Regarding product size, the shipping category will be specified in the product description.
The rates (tax included) for each shipping category are as follows:
Delivery category: <Furniture size 1>
| Hokkaido | ￥9,900 |
|---|---|
| Tohoku | ￥8,800 |
| Kanto and Chubu | ￥6,600 |
| Kinki, Chugoku, Shikoku | ￥5,500 |
| Kyushu | ￥4,400 |
| Okinawa | ￥8,800 |
Shipping category: <Furniture size 2>
| Hokkaido | ￥19,800 |
|---|---|
| Tohoku | ￥17,600 |
| Kanto and Chubu | ￥13,200 |
| Kinki, Chugoku, Shikoku | ￥11,000 |
| Kyushu | ￥8,800 |
| Okinawa | ￥17,600 |
Shipping category: <Furniture size 3>
| Hokkaido | ￥29,700 |
|---|---|
| Tohoku | ￥26,400 |
| Kanto and Chubu | ￥19,800 |
| Kinki, Chugoku, Shikoku | ￥16,500 |
| Kyushu | ￥13,200 |
| Okinawa | ￥26,400 |
Shipping category: <Furniture size 4>
| Hokkaido | ￥39,600 |
|---|---|
| Tohoku | ￥35,200 |
| Kanto and Chubu | ￥26,400 |
| Kinki, Chugoku, Shikoku | ￥22,000 |
| Kyushu | ￥17,600 |
| Okinawa | ￥35,200 |
Shipping category: <Furniture size 5>
| Hokkaido | ￥49,500 |
|---|---|
| Tohoku | ￥44,000 |
| Kanto and Chubu | ￥33,000 |
| Kinki, Chugoku, Shikoku | ￥27,500 |
| Kyushu | ￥22,000 |
| Okinawa | ￥44,000 |
[Special Notes]
- Additional charges will apply for deliveries to remote islands and certain designated areas.
- Delivery of large furniture may not be possible to remote islands or certain designated areas.
- Please be sure to check the delivery route before purchasing.
- If additional work (lifting to the second floor and carrying back) is required due to issues with the delivery route, we may charge you directly on-site. If you have any questions about the delivery route, please feel free to contact us.
Small item delivery
Small items and miscellaneous goods will be delivered by courier.
About home delivery
Delivery will be made to your front door.
About delivery schedule
- Once the product is shipped, it will be delivered in approximately 1 to 5 days.
About shipping fees
Shipping costs (tax included) to each region are as follows:
| Hokkaido and Tohoku | ￥2,750 |
|---|---|
| Kanto and Chubu | ￥2,200 |
| Kinki, Chugoku, Shikoku | ￥1,650 |
| Kyushu | ￥1,100 |
| Okinawa | ￥2,200 |
*For remote islands, additional charges will be quoted separately.
Letter Pack Delivery
●If you are ordering the applicable product*1 and would like it to be delivered by Japan Post, please select "Letter Pack Delivery".
About Shipping
It will be delivered by post.
About delivery schedule
- It may take 7 to 10 days for your order to be delivered.
- Please note that you cannot specify the date and time of receipt.
About shipping fees
Nationwide flat rate: ￥430 (tax included)
*1: Limited to catalogs and tissue cases only.
*When ordering multiple items, please select the "Shipping Method" of the items you are ordering together.
event
●If you are applying for an event, please select this option.
Delivery time
A piece of furniture begins with a craftsman carefully assessing the properties and grain of the wood and cutting it one by one. It then goes through various processes such as curing, processing, assembling, painting and finishing of the parts.
After completion, a final inspection is carried out, and products without defects are packed and shipped.
It will take some time for your item to be delivered, but we would like to create something that you can use and enjoy for many years.
Thank you for your understanding.
Made to order products
Once we receive your order and confirm your payment, we will begin manufacturing your furniture.
The normal production period is approximately 3 months*2.
Once the product is completed, it will be delivered in approximately 7 to 10 days.
*2 The production period varies depending on the type of furniture and the process status. Also, we may be able to adjust the delivery date, so please feel free to contact us if you have any questions regarding the delivery date.
[Important] There are currently delays in delivery of HM leather, which is used for sofa upholstery.
We apologize for any inconvenience this may cause, and we appreciate your cooperation.
◆Delivery dates vary depending on the season, so we will inform you each time.
We apologize for the inconvenience, but please contact us by phone or through the contact form.
[ Telephone / Inquiry Form ]
In stock
Once your order is placed and your payment is confirmed, it will be delivered in approximately 7 to 10 days.
*If the item is out of stock, we apologize for the inconvenience, but it will be shipped from the next production run and it may take some time to be delivered. In that case, we will contact you by email.
*If you purchase multiple items, they will be shipped together.
If you order a combination of in-stock items and made-to-order items, the items will be shipped together with the made-to-order items.
However, if you would like to make partial deliveries, please feel free to contact us.
*Both our head office and factory will have long holidays during the New Year holidays, Obon, and Golden Week.
As a result, it may take some time for your order to be delivered.
*Delivery may be delayed due to unavoidable road conditions and weather.
Please be aware of this.
Warranty Information
We offer the following guarantees for products purchased from the Hiromatsu Online Shop.
Please feel free to contact us regarding paid repairs or inquiries after the warranty period has expired, as we will respond appropriately depending on the content.
Warranty Information
Any damage caused by defects in the product manufacturing or structural design will be repaired free of charge for one year from the date of delivery. However, in the following cases or from the second year onwards, repairs will be charged.
- If discoloration or deformation occurs due to drying during use*1, direct sunlight, or heat from air conditioning appliances.
- In the event of a breakdown or damage caused by use other than its intended purpose.
- In the event of a breakdown or damage caused by moving or transporting the product after purchase.
- Any other malfunction or damage caused by obviously improper handling.
*1 Due to the nature of the material, natural wood has the ability to absorb moisture when it is humid and release it when it is dry, making the room more comfortable. When the wood releases moisture, it can shrink and lead to warping and cracking. By regularly moisturizing the wood with Livos Oil, you can prevent warping and cracking of natural wood.
If you have any other questions, please feel free to contact us.
Cancellation Policy
If more than 7 days have passed since you placed your order, we cannot accept cancellations or changes to your order to another product.
If you need to cancel or change your order, please contact us within 7 days of placing your order.
Additionally, we cannot accept cancellations for items that have already been shipped.
Please be aware of this in advance and consider it.
Returns and Exchanges
Regarding returns and exchanges due to initial defects, incorrect products, or damage during delivery
We take every precaution to ensure the quality of our products, but in the unlikely event that the product you receive is defective, damaged, or soiled, or if you receive a product that is different from the one you ordered, we will check our inventory and replace it with a new product as soon as possible. (In this case, we will cover the shipping costs for the return.)
In addition, if there is a shortage of parts, we will immediately arrange for the parts to be shipped.
To exchange or return a product, please contact us by email or phone within 7 days of delivery.
Please note that if you send the product without contacting us, we will not be able to accept it.
Returns and exchanges due to customer convenience
We do not accept returns or exchanges of ordered products for any reason.
We cannot accept returns if the texture, feel, grain, color, size, quantity, etc. are different from what you expected, or if you have ordered the wrong product. Please consider carefully before purchasing.
In addition, we may not be able to accept requests for returns or exchanges that do not fall under the above categories if we deem them inappropriate.
If you are unsure whether an item can be returned or exchanged, please contact us by phone or email.
Other items that cannot be returned or exchanged
- Items delivered more than 7 days ago
- The product you used
- Products that have been damaged or scratched while in the customer's possession
- Products that have been processed or remodeled by the customer
- Products that are marked as non-returnable on the product page